Locating Your Virtual Teaching Assistant

Written By Asad Jobanputra

Last updated 3 months ago

This guide provides the simple, step-by-step process for students to find and interact with the CampusMind Virtual Teaching Assistants (VTAs) within your Learning Management System (LMS).

Who it’s for

  • Students: The primary users accessing VTA support.

  • Instructors: To accurately guide students on where to find help.

Why Use It

CampusMind is designed for seamless integration. By accessing CampusMind through a single link in your course, you:

  • Centralize Support: Find all your available course-specific VTAs in one place, regardless of which department manages them.

  • Maintain Security: Access is validated by your LMS login, ensuring your interactions are private and course-specific.

Requirements & Permissions

  • Role: Must be an Enrolled Student at the institution.

  • LMS Access: Active login credentials for your institution's Learning Management System (e.g., Canvas, Blackboard).

Step-by-Step Instructions for Students

1. Log In to Your LMS

  1. Log in to your institution's Learning Management System (LMS) portal.

  2. Select any course that you are currently enrolled in (e.g., Math 101, English 205).

2. Access CampusMind

  1. Look in the Course Navigation Menu (typically the left-hand bar).

  2. Locate and click the module link labeled "CampusMind." *

  3. Clicking this link will open the CampusMind platform directly within your LMS window.

3. Locate Your VTA

  1. You will be directed to the CampusMind Homepage.

  2. On this homepage, you will see a list or dashboard showing all your Virtual Teaching Assistants (VTAs) available for the courses you are enrolled in.

  3. Click on the VTA corresponding to the class you need help with (e.g., click the "VTA for Chemistry 101" card).

4. Start Chatting

You are now in the VTA chat interface. You can immediately begin asking questions related to the course materials.

Troubleshooting

Issue

Potential Cause

Solution

The "CampusMind" link is missing.

The institution or instructor has not yet activated the CampusMind link in the LMS settings.

Contact your instructor or the institutional IT helpdesk to confirm the link's availability.

I see the CampusMind homepage, but my VTA is missing.

The instructor for that specific course has not yet deployed or shared the VTA with the class.

Wait a day, or contact the instructor to ask if the VTA will be deployed soon.